Manatt Health Director Jared Augenstein was featured in Healthcare Innovation discussing a recent Manatt Health report, prepared in partnership with the Association of American Medical Colleges, which is aimed at helping academic medical center leaders consider the changes and strategies needed to further utilize telehealth programs. Augenstein explained that a lot of health systems are calling this their digital front door to care. “Figuring out how telehealth fits into the digital front door and making it as easy as possible with as few clicks as possible to get to the right provider in a clinically appropriate manner via telehealth is a challenge that a lot of IT organizations are grappling with,” he said.
The publication reported that Augenstein and the AAMC also highlighted that some health systems are designing telehealth programs, such as virtual second opinion programs, that have a national or in some cases international reach. “Technology is allowing health systems to think about their market in a different way than they traditionally have, because they can reach patients in ways that weren't previously possible,” Augenstein said. “It’s unlocking new geographies that that previously wouldn't have been a priority for health systems.”