At the National Convention & Expo hosted by the Professional Association for Customer Engagement (PACE), attendees will hear from leading customer engagement brands and thought leaders on strategies and best practices to improve the customer experience at the point of engagement and ultimately grow their businesses.
Marc Roth and Christine Reilly, co-chairs of Manatt’s TCPA Compliance and Class Action Defense Group, have been invited to speak at a session titled “Legal Compliance Update: What You Need to Know to Avoid TSR and TCPA Liability.” The presentation will provide attendees with the most up-to-date information they need to conduct compliant call campaigns and avoid regulatory scrutiny and consumer class actions. Joined by Cindy Liebes (Director of the FTC’s Southeast Regional office), the speakers will discuss recent FTC telemarketing enforcement cases, trends and priorities, with a focus on supplier and vendor liability for “assisting and facilitating” offensive marketer behavior. Attendees will also hear about TCPA litigation trends and developments in the past year and strategies for minimizing litigation risk.
The conference will be held April 19-22, 2015, at the Atlanta Marriott Marquis in Atlanta, Georgia. For more information, click here.