How patients experience healthcare is shifting. Care that used to take place only in brick-and-mortar settings can now occur digitally. Accordingly, hospitals and health systems are exploring a variety of virtual care models, many of which are underpinned by telehealth technology.

A new report from the American Hospital Association Center for Health Innovation examines how telehealth is part of a digital-health revolution; the flexibility of delivery platforms and how they fit into integrated care; why telehealth is critical to healthcare transformation; the current state of telehealth and opportunities for growth in hospitals; and, most importantly, how hospitals and health systems can build capacity to expand access, improve outcomes and reduce costs.

The AHA cited Manatt Health’s Hospital Telehealth Maturity Model to set criteria for competency, capability and level of sophistication of telehealth services. The Hospital Telehealth Maturity Model provides a framework that can be used to measure and develop existing and prospective telehealth services by program and platform within prescribed best-practice parameters. Manatt Health’s Ben Chu and Jared Augenstein were interviewed as subject matter experts for this report.

Click here to read the full report.