Manatt Health’s “Meeting Patient Expectations and Improving Patient Experience During Cancer Treatment” outlines strategies hospital cancer programs can employ to advance patient-centered care and develop long-term relationships with patients.

While cancer programs are working to address patient needs and expectations for access to cutting-edge treatments and clinical trials, these often require significant changes and programmatic investment, which can be challenging in an era of margin pressures and workforce shortages. Nevertheless, leading cancer programs are prioritizing meeting patient expectations related to the experience of care and improving timely access to treatment through operational changes, new patient support programs, and in some cases, partnerships with emerging companies.